Change of mind:
- No change of mind returns and refunds for opened items.
- Refund only available for faulty items, can take up to 10 working days.
- Email: firstname.lastname@example.org – for any pre-sales enquiries or special pricing for bulk orders. Our friendly team will help you select the right product and solutions for you and your business.
DOA / Faulty Under Warranty Returns:
- We will provide replacements for DOA and faulty under manufacturer’s warranty items. Replacement can take up to 3 weeks, as it is dependent on the vendor.
- Once we receive the item, if you would prefer a store credit or refunds, please make sure to request this when filling out the return application form. Refund can take up to 2 weeks.
- Please note, we are not able to provide immediate replacements or refunds on all products - many products need to undergo assessment and repair under warranty.
Steps to lodge a warranty claim with us:
- Contact via email – email@example.com our team will call you back and they may troubleshoot with you.
- Once it is established that there is a fault with the item, we will arrange with you for the faulty goods to be returned to us. We could either arrange a pick-up or we could send you a replied paid satchel (it is on us).
- When returning the item, it is important to ensure:
- The hardware is packed well to avoid any in-transit damage.
- Please be sure to include a copy of your purchase invoice.
- We also require a description of the fault with the item. If you are unsure, please email us.
We are committed to support you with our level best.